Cainiao Tracking

Cainiao tracking

Fast and easy Cainiao tracking - simply enter your tracking number into the form below and press enter. We'll do the rest.
Track your shipments from 1749 carriers in 250 countries on a single website!

Our Cainiao tracking lets you easily track your packages from the moment they have been shipped until the final delivery at your doorstep.

Cainiao is a global logistics and delivery solutions company specializing in the shipment and delivery of orders from Chinese e-commerce platforms in the Alibaba group, such as Taobao, Tmall, Aliexpress, and Alibaba, to consumers around the world.

They ensure timely pickup and delivery of Cainiao packages and shipments within 24 hours in China and 72 hours to neighboring states.

They also partner with international transport and logistics companies for timely cross-border deliveries of Cainiao packages or shipments to their final destination anywhere from Mondays to Sundays.

How does the Cainiao tracking work?

You can easily track your shipment with the tracking number assigned to it. Usually, you can find your tracking number on the order shipping confirmation email.

All you have to do is fill in the box at the top of this page with your tracking number. The most recent details about your package, such as its current location and expected delivery date, will be shown to you.

If you have any questions or concerns about your shipment, please reach out to the Cainiao customer support team.

What are the Cainiao Transit times?

They deliver shipments within China in 24 hours and neighboring regions within 72 hours. Shipments to the United States take about 30 to 50 business days, shipments to Europe take about 20 to 50 days, and shipments to other countries take about 40 to 50 days.

However, estimated Delivery times of international shipments may take longer because of customs, holidays, weather conditions, and the shipping option used. 

For example, the delivery time for Cainiao super economy takes 30-50 days. In comparison, the delivery time for Cainiao standard takes about 20 to 40 days.

When does Cainiao deliver?

They deliver shipments from Mondays through Sundays and within the regular working hours peculiar to the destination country.

Cainiao tracking numbers

The Cainiao tracking number is a shipping label that aids the easy tracking of your shipment from the point of dispatch to the final delivery point. 

You can find your tracking number on the shipping label, the shipping receipt, or your email where Cianiao sent a shipping confirmation note.

You can also find it on the merchant’s website by clicking on your order to see its information.

What does the Cainiao tracking number look like?

The tracking number allows you to track your shipment through different handlers and couriers continuously.

Due to the different carriers that handle Cainiao shipments, there might be some changes in the tracking number as the package changes hands.  

The format of the tracking number also depends on the type of shipping option used. Usually, It is a combination of two to four letters and a series of 9 to 15 numbers, and it looks like this :





Where do I find the Cainiao tracking number?

You can find the tracking number on the shipping documents, such as the shipping invoice, the shipping label, or the shipping confirmation note sent to your email.

If you can’t find it on any shipping documents, don’t hesitate to contact the merchant from whom you purchased goods or get the support system.

What does my Cainiao Package Tracking Status mean?

After entering your tracking number in the box at the top of this page, Cainiao will provide current details about your package. Here is a brief explanation of the most common Cainiao tracking statuses: 

Not Found

This tracking status could be caused by several reasons, such as an incorrect, invalid, or outdated tracking number. 

It could also be because a carrier has not physically accepted your package yet. Sometimes it can take up to 24 hours for packages to show up in the tracking system.

 Check back after some days, and if the tracking status of your shipment remains the same, quickly get in touch with the carrier. 

Awaiting Pick up 

This means that the carrier has not picked up your parcel even though he has been notified. 

Pick up

This tracking status implies that your shipment is in transit. It could also mean that your shipment is at a nearby local delivery point. It will be given to the next carrier who will deliver it to the final destination.

At this point, you might choose to pick up the package or have it delivered to you. Usually, it is safer to pick up your parcel because it might be returned to the sender if the carrier has passed the deadline for delivery. 


The carrier has successfully dispatched your package or shipment to the addressee. If the addressee did not receive it, please reschedule a re-delivery, and contact the carrier or the sender for further instructions. 


This means that despite the carrier’s attempt to deliver the shipment, he cannot go through with it for several reasons, such as a rescheduled delivery or the addressee’s requested delivery on another date.

 It could also be a result of an unavailable address at the time of delivery, the inability of the carrier to locate the address, or the address being in a remote area.

 It is best that you pick up your package or contact the carrier and arrange for a re-delivery of your parcel. Otherwise, it might be returned to the sender, especially when the carrier has passed his contracted delivery state.

Leaving Origin

If your shipment’s tracking status shows “leaving origin,” the package has left the origin country and is in transit to the destination country. 

Sometimes, the package might not move directly to the destination but through other countries. 

Arrive at Destination

It often means that your package has gotten to the destination country but has not been cleared for delivery to its final destination. 

Waiting For Pickup

This tracking status means that the package has gotten to a pickup station and is waiting for you to pick it up.

In such a situation, it is safer to contact the carrier and pick up your package as soon as possible. If the carrier has passed his collection deadline, it will be returned to the sender if

Security Check Failed

This tracking status means that your package cannot be shipped because it has not passed the security check.

Cainiao service areas

They have headquarters in China, from where it operates globally in partnership with other logistics companies.

To complement its last-mile delivery in different countries and regions, it has established an extended and highly efficient pickup and delivery network with over 40,000 individuals, chain stores, and convenience stores.

Cainiao customer support

The only information we have about your package is the tracking information on our website. If you have any questions or concerns about your package or shipment, don’t hesitate to contact the customer support team at +86400-6767-903 or the Cainiao website.

Phone number
Package tracking

Real time Cainiao courier tracking

Track packages in real time – get live information about your Cainiao parcel and a detailed shipment history.

International package tracking

International Cainiao shipments tracking

We will detect when your package is handed over to another courier for the last mile delivery in the destination country, so you don’t have to worry about that.

Detect package couriers

Auto-detect couriers

Our tracking system detects couriers based on the tracking number, so just enter your tracking number anywhere on our website and get the latest shipment information in a flash!

Shipment tracking for business

Cainiao parcel tracking for business

Point your E-commerce customers to FlashVista for an easy tracking of their orders. We can also track shipments from many B2B logistic companies and freight forwarders worldwide.