Fast and easy DHL ECommerce tracking

We offer you the possibility of DHL ECommerce tracking in real time, so you can always be sure what is happening with your shipment, no matter where in the world it is! Our reliable and user-friendly service is ideal for busy customers like you who need to keep an eye on the shipment or receipt of goods at any time, from anywhere, without worrying if they will ever arrive safely.

Package Tracking
Tracking numbers
Delivery times
FAQ
Customer support
More info

How to track a DHL ECommerce package?

Tracking a DHL ECommerce package is easy! Just find the tracking number from your shipping receipt or if you were given one when it was shipped and enter that into our system. We will let you know where your order currently resides so that you can follow the whole delivery process in real time.

DHL ECommerce tracking numbers

How does the DHL ECommerce tracking number look like?

The tracking number for a package shipped through DHL ECommerce is usually a 8-15 digit code that can consist of letters, numbers or hyphens – depending on the shipping options.

Where do I find the DHL ECommerce tracking number?

If you have ordered something online, the DHL ECommerce tracking number might be present in the shipping confirmation email or in the order overview of the online shop. If you have shipped the package yourself the tracking number can be usually found on the shipping receipt.

How long does the DHL ECommerce delivery take?

Your shipment could be delivered within 1-3 business days of placing an order with DHL ECommerce if you live in the same country. International shipments may take 5 to 14 working days but customs clearance will also need some time – that depends on many factors such as where it is being sent and what kind of goods are enclosed inside your package.

FAQ

Why is the DHL ECommerce tracking not updating for a long time?

When you haven’t heard from your package in a long time, there’s likely something wrong. The tracking status may be outdated or customs might have issues with their handling of the shipment which means it will take even longer for them to arrive! If this happens contact DHL ECommerce directly so they can help track down what happened and get things resolved as quickly possible.

Please contact the carrier’s customer support for assistance, they should have more info about your package or investigate this matter further.

The tracking says my package was delivered, but I didn’t receive anything.

If you’re not home to receive your packages when they arrive, then maybe they were left with a neighbor or at the post office nearby. They might also have delivered it to an incorrect address – in this case please contact the DHL ECommerce support.

DHL ECommerce customer support

If you have any questions, requests or concerns about your DHL ECommerce package or shipment, please contact the DHL ECommerce customer support. We do not have ANY information about your package except of the tracking information that we display on our website.

Website	https://ecommerceportal.dhl.com/
Phone number	+1 317-554-5191

More info about DHL ECommerce